All information about the event, including opening times, access and travel can be found on our Visitor Information page
Ticket information coming soon.
You will need to bring your ticket to the event but this can be on your phone or printed. You will receive an email from Universe Tickets which will include a PDF of your ticket. Please ensure you have this attachment to gain entry to the venue.
Our event is aimed at adults, however children are able to attend if they are accompanied by an adult. For children under 16 years old, a concession ticket is available and must be selected with another ticket type. Goodie bags are not redeemable with a children’s ticket.
Carer tickets can be issued in conjunction with a paid ticket. If you require a carer ticket, please send your order reference and eligibility to hearstevents@hearst.co.uk.
Please note that tickets are non-refundable and non-transferrable.
Yes, there are lifts available throughout the venue. For full access details, please click here.
Concessions are not available; however, we do offer a range of ticket types and prices depending on availability. Carer and child tickets are free when purchased with a paid ticket.
Your ticket is only available for the day you select upon purchasing your ticket. If you would like to purchase multiple days, please contact hearstevents@hearst.co.uk.
You can change the date (subject to availability and matching ticket type) from the My Tickets and View Order page of your Universe account.
Yes, tickets can be purchased on the door; however, tickets are subject to availability so to avoid disappointment we recommend buying tickets online in advance.
Please note:
We reserve the right to refuse tickets and/ or entry to our events at our sole discretion. In only these circumstances, your ticket cost will be refunded to you. Seating is on a first come, first served basis, so we advise that you arrive early to ensure you and your party can be seated together. This is not guaranteed.